(I’m now bracing for the moment someone from that side gets in touch with me to go ‘But Leigh! We did make moves! At one point we mailed you asking for more details to assist you – like proof of your identity and location, like a pic of a photo of your card lying next to a Thai till slip!’ And that’s true. This involves escalations and Skype calls and while I initiated all these processes, they never delivered. In all fairness to Capitec, they say there are ways they can help you re-install the app remotely. But even then, that’s not travel-proof either because if you lose it, guess how you resolve the issue? In a branch. Or that stupid, ancient token thing that nobody ever told me about. And before you tell me that I can also bank via their website, nope you can’t. Not so easily done if you’re on the other side of the world. As it turns out, if you want to re-install your app you have to go into a branch. I’d just re-install the app on a new phone.
But I can’t recommend them as a bank to travel with and this is why: While over there, I broke the screen of the phone on which I had Capitec’s app. Their fees just can’t be beat and when the going is good, they’re great. When I went overseas I was doing all my banking with Capitec. Like delicious food, crazy clothes and super cute cats. So here we go! I also don’t have pictures of me crying into the phone and racking up crazy Skype bills so I’m just peppering this post with good pics. I’m not a whiner, but do feel my tale of woe could be useful as it involves sharing information I really, REALLY wish I’d known before take off.
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